Arbor Skateboards
Arnette
Atwater
Billabong
Classic Glass
Cobian Soulwear
DaKine
Returns
All orders are fully returnable within 30 days of purchase if they have not been used. For exchanges please ship us back the product and when it is received we will make the exchange and ship it back to you free of charge. If the item is sold out we will contact you with the available options. Please send to: 5023 Newport Avenue San Diego, CA 92107 Attn: Web Returns. Also, please include a copy of the order and whether the return is for credit or exchange.
Help!
Does South Coast offer free shipping?
Yes! Order $100 or more and we pick up the shipping. (UPS Ground) ***Free shipping offers do not apply to surfboard purchases online.
What shipping methods does South Coast offer?
South Coast currently ships via UPS only. Our cart offers a real-time shipping calculator, so just click "Shipping" in Step 1 of the checkout process and enter your zip code to see how much it costs to ship to your area.
How many days will it take to ship my order?
All orders ship within 3 business days. This is in addition to actual delivery time. For example, you can expect to receive your product within 5 business days if you selected 2-day UPS delivery. Unfortunately, we are unable to accomodate special requests to ship products sooner than the 3 business days we have committed to.
Does South Coast ship to countries outside the US?
No, not at this time. South Coast may start servicing other countries in the near future, so be on the lookout. Sign up for our email list. We'll letcha know when we begin shipping to other countries!
Special Orders
What is a special order product?
Special order products are products that are not currently stocked in South Coast Surf Shops, but are available by placing a special order directly with the manufacturer. This allows South Coast to "extend the aisles” and provide you with additional products for your convenience. There are thousands of items available through our in-store and online Special Order program. Our Special Order manufacturers are experts at producing and shipping the items that are not typically on the shelves of our stores. Special order products can take up to 6 weeks to be delivered to the store. Most special order products are delivered to the store for the customer to pick up. Some products can actually be delivered straight to your doorstep. In either case, all special orders must be paid for at the time the order is placed.
How are special orders placed at the store?
If you would like to shop for a special order item in your local South Coast, ask any store associate to see if a particular item can be ordered through our Special Order program. The store associate will then check by viewing the in-store special order catalogs to see if your product is available. Once you've confirmed the product specifications with the store associate, they will begin to enter the product data and your contact information into the store's Special Services System. Once your order is entered and reviewed, all you have to do is pay for the order. We'll take care of the rest.
How long does it take for special order products to arrive?
Once the payment is received, a special order can take anywhere from a few days to several weeks, depending on the specifics of your order. The “expected delivery date” is actually printed on your Special Services Customer Invoice. You should confirm the expected delivery date with your local store when placing the order to assure the delivery timeline meets your needs.
Can special order products be shipped to my home?
Most special order products are shipped to The South Coast store where the order was placed, but many may also be shipped directly to your home. You should check with your local store when placing the order to confirm the delivery method.
Where can I check the status of my special order?
You may contact the store where the order was placed or access the status online via Live Chat or the contact form. In either case, have your Special Order Customer Invoice available.
Can I return or cancel a special order or custom-made product?
Yes, however there are a few conditions. Some special order returns are subject to a restocking fee. Cancellations may also be subject to a restocking fee, and most custom-made products cannot be returned or exchanged unless defective. Returns and cancellation must take place at The South Coast store where the special order was originally purchased.
Aren't special order products more expensive?
Not Necessarily. Just like the products you'll find stocked in our stores, Special Order products are available in a variety of price ranges to meet the needs of any customer. If you're unsure, ask an associate to help explain the features and benefits of a particular product.