Refund policy

How do I do a return?

Changed your mind? Not 100% satisfied with your purchase? Return the product(s) within 30 days and we will happily refund the purchase price.

1. Email us at cs@southcoast.com or submit a request on your customer account.
2. Ship your unused product in its original packaging to 

South Coast Warehouse                                                                 ; ATTN SC Web Returns                                                                            1930 Bacon Street, San Diego, CA 92107

 

Please Note:

• Original delivery fees are refunded only if returns are for: defective products, products not described accurately or incorrect orders.
• We recommend using a track-able shipping method when returning your items.
• Individual products may be excluded from this guarantee. Check the product description before you place your order.

Returning Merchandise

• The refund will be for the full purchase price of the returned items unless otherwise noted. You will be notified by email upon receipt and processing of the returned product.
• Shipping and handling fees will not be refunded unless the return is due to a defective product, inaccurate product description or an incorrect order. Please call us at 619-223-4431 to initiate your return. Upon confirmation of any of these reasons you will be compensated for any return shipping costs.
• A refund for the returned items will be applied to the original payment method used. Refunds will be applied within 5 to 10 business days from the date the return was received.
• If there are any applicable re-stocking fees they will be displayed on the final checkout screen when you complete your order and will also appear on the packing list.